Shopify Customer Service Outsourcing
Agents who work inside your Shopify admin and helpdesk — handling WISMO, returns, and the launch-day flood that breaks a two-person team.
24/7 · 365
Coverage
10,000+
Agents ready
98%
Avg CSAT
Built for the way DTC brands actually spike.
A product drop or a post that lands can multiply ticket volume overnight and then settle back by Thursday. We scale a trained team in days instead of hiring for a peak you only see six times a year.
Store support, handled end to end.
Order status & WISMO
Returns & exchange processing
Discount & promo questions
Subscription management
Pre-sale product questions
Launch & drop surge coverage
They absorbed a drop that would have buried us and the tone never slipped once.
The support services we bring to Shopify brands teams.
Ready for your next drop?
We’ll have a trained team in your helpdesk before it launches.
Talk to our teamTrusted by teams who can’t afford to drop a call.
Real results from the brands who rely on our home-based agents every single day.
“We scaled from 12 to 80 agents in under three weeks for the holiday rush. Response times actually got faster, and our CSAT hit an all-time high.”
“Their home-based agents feel like part of our own team. They learned our product, our tone, and our edge cases — customers can't tell the difference.”
“24/7 coverage without the overhead of building it ourselves. Billing, activations, and escalations are all handled with real care and accuracy.”
“Compliance was our biggest worry. They handled HIPAA-aware patient support flawlessly from day one. Total peace of mind for our whole team.”
“Onboarding was shockingly fast. Within days we had a trained team answering complex billing questions like they'd been with us for years.”
“The quality monitoring is next-level. Every interaction is on-brand, and the reporting gives us visibility we never had with our old vendor.”
Shopify brands support, answered.
Common questions about our Shopify brands support. Talk to our team.
Yes. Agents work in whatever stack you already run — Gorgias, Zendesk, Re:amaze, Front — plus the Shopify admin itself for order lookups, refunds, and exchanges. We adapt to your tooling rather than asking you to move.
Days, not weeks. Because agents are home-based, adding capacity for a launch window doesn't require desks or a lease — and the team scales back down afterward instead of sitting idle.
Agents train on your tone guide, your macros, and your actual past tickets. For DTC brands the voice is a large part of the product, so it is treated as a requirement rather than a nice-to-have.