Third-Party Debt Collection Call Center Outsourcing
Recovery calls that get paid without burning the relationship — FDCPA-aware agents, every call recorded, every script approved.
24/7 · 365
Coverage
10,000+
Agents ready
98%
Avg CSAT
Recover the balance. Keep the customer.
Aggressive collection wins the payment and loses the account. Our agents work early-stage and pre-charge-off recovery as a service conversation — because most delinquency is circumstance, not intent.
Recovery work, handled compliantly.
First-party & early-stage recovery
Payment reminders & arrangements
Payment-plan negotiation
Skip-trace support calls
Dispute intake & routing
Right-party contact verification
Recovery went up and complaints went down. I did not think both could move the same direction.
The support services we bring to Collections teams.
Recover more without the complaints.
We’ll build a compliant recovery team around your portfolio.
Talk to our teamTrusted by teams who can’t afford to drop a call.
Real results from the brands who rely on our home-based agents every single day.
“We scaled from 12 to 80 agents in under three weeks for the holiday rush. Response times actually got faster, and our CSAT hit an all-time high.”
“Their home-based agents feel like part of our own team. They learned our product, our tone, and our edge cases — customers can't tell the difference.”
“24/7 coverage without the overhead of building it ourselves. Billing, activations, and escalations are all handled with real care and accuracy.”
“Compliance was our biggest worry. They handled HIPAA-aware patient support flawlessly from day one. Total peace of mind for our whole team.”
“Onboarding was shockingly fast. Within days we had a trained team answering complex billing questions like they'd been with us for years.”
“The quality monitoring is next-level. Every interaction is on-brand, and the reporting gives us visibility we never had with our old vendor.”
Agents are trained on FDCPA and TCPA requirements — call-time windows, disclosure language, cease-communication handling, and third-party disclosure limits — and work only from client-approved scripts. Every call is recorded and sampled in QA review.
We focus on first-party and early-stage pre-charge-off recovery, where the balance is most collectable and the relationship is still worth protecting. That is also where a service-toned conversation outperforms a demand.
Agents intake disputes, log them accurately, and route them to your team under whatever timeline your process requires. They do not adjudicate disputes themselves.