Insurance Call Center Outsourcing
Outsourced customer service for insurance companies and agencies — policy service, claims intake, and renewals handled without adding headcount.
24/7 · 365
Coverage
10,000+
Agents ready
98%
Avg CSAT
Insurance agency customer service outsourcing that fits the calendar.
Insurance volume is seasonal by nature — open enrollment, renewal cycles, and the storm that arrives without warning. Staffing for the peak means paying for it all year. We scale to the curve instead.
Policyholder work, handled properly.
Policy & coverage questions
First notice of loss intake
Renewal & lapse outreach
Billing & payment support
Certificate & document requests
Quote intake & routing to agents
They carried our entire renewal season. Our producers spent it selling instead of answering service calls.
The support services we bring to insurance teams.
Trusted by teams who can’t afford to drop a call.
Real results from the brands who rely on our home-based agents every single day.
“We scaled from 12 to 80 agents in under three weeks for the holiday rush. Response times actually got faster, and our CSAT hit an all-time high.”
“Their home-based agents feel like part of our own team. They learned our product, our tone, and our edge cases — customers can't tell the difference.”
“24/7 coverage without the overhead of building it ourselves. Billing, activations, and escalations are all handled with real care and accuracy.”
“Compliance was our biggest worry. They handled HIPAA-aware patient support flawlessly from day one. Total peace of mind for our whole team.”
“Onboarding was shockingly fast. Within days we had a trained team answering complex billing questions like they'd been with us for years.”
“The quality monitoring is next-level. Every interaction is on-brand, and the reporting gives us visibility we never had with our old vendor.”
Typically the service layer that consumes producer time without generating commission: policy and coverage questions, billing and payment, certificate and document requests, renewal and lapse outreach, and first notice of loss intake. Quote requests get captured and routed to your licensed producers rather than handled by our agents.
No — anything requiring a license stays with your licensed staff. Our agents handle service work and intake, then route sales conversations to your producers with the information already captured, so the licensed conversation starts further along.
Yes. Surge capacity is one of the main reasons carriers and agencies use a home-based model — a CAT event needs hundreds of FNOL intake agents for three weeks, not a permanent building full of them.
Agents are background-checked and work under access controls and call monitoring, inside the systems you authorize. Policyholder data doesn't leave those systems.