Amazon Outsourcing Customer Service for Sellers
Amazon measures your response time whether you’re awake or not. Our agents answer inside the 24-hour window, every day of the year.
24/7 · 365
Coverage
10,000+
Agents ready
98%
Avg CSAT
Your seller metrics are your business.
Order Defect Rate, late response, and negative feedback don’t just cost a sale — they cost the Buy Box and, eventually, the account. We staff to the SLA Amazon actually enforces, including weekends and holidays.
Seller Central work, handled daily.
Buyer message response
Returns & refund processing
A-to-z guarantee claims
Order tracking & delivery issues
Negative feedback follow-up
Listing & product questions
Our ODR dropped below threshold in six weeks and we got the Buy Box back on two ASINs.
The support services we bring to Amazon sellers teams.
Trusted by teams who can’t afford to drop a call.
Real results from the brands who rely on our home-based agents every single day.
“We scaled from 12 to 80 agents in under three weeks for the holiday rush. Response times actually got faster, and our CSAT hit an all-time high.”
“Their home-based agents feel like part of our own team. They learned our product, our tone, and our edge cases — customers can't tell the difference.”
“24/7 coverage without the overhead of building it ourselves. Billing, activations, and escalations are all handled with real care and accuracy.”
“Compliance was our biggest worry. They handled HIPAA-aware patient support flawlessly from day one. Total peace of mind for our whole team.”
“Onboarding was shockingly fast. Within days we had a trained team answering complex billing questions like they'd been with us for years.”
“The quality monitoring is next-level. Every interaction is on-brand, and the reporting gives us visibility we never had with our old vendor.”
Amazon sellers support, answered.
Common questions about our Amazon sellers support. Talk to our team.
Yes — that is the core SLA we staff to, including weekends and holidays, because Amazon counts those days too. Late response rate is one of the metrics that puts a seller account at risk, so it gets covered every day of the year.
Yes, under user permissions you control. We recommend granting the narrowest permission set that covers messaging, returns, and order management rather than full account access.
Agents intake the claim, gather the order evidence, and file the response inside Amazon's window under your approved policy. Claims that need a commercial judgment call get escalated to you rather than decided for you.