Top 10 BPO Companies in Miami (2026 Rankings)
Florida FTSA outbound exposure, FIPA data-security rules, Spanish + Portuguese + Haitian Creole depth, and a nearshore gateway to Latin America — how the top 10 BPO partners serving Miami stack up in 2026.
BPO companies serving Miami operate inside the commercial gateway between the United States and Latin America — a bilingual, Eastern-Time hub where cross-border finance, the world's cruise industry, and a majority-Hispanic customer base set the customer-experience bar.
Brickell — often called 'the Manhattan of the South' — concentrates international private banking and wealth management serving Latin America, while Carnival, Royal Caribbean, and Norwegian Cruise Line run the world's cruise capital from the metro, and PortMiami moves import/export trade across the hemisphere. The Miami-Fort Lauderdale-West Palm Beach metro holds roughly 6 million people. That mix forces every Miami call-center partner to deliver real Spanish, Portuguese, and Haitian Creole coverage, 24/7 travel-and-cruise SLAs, and full Florida FIPA and FTSA compliance from day one.
This 2026 guide ranks the top 10 BPO companies serving Miami — across Downtown, Brickell, Doral, Coral Gables, Hialeah, Fort Lauderdale, and West Palm Beach — weighting cross-border financial-services depth, travel-and-cruise CX, FIPA-aligned data handling, multilingual coverage, and FTSA-aware outbound discipline.
How we ranked the top BPO companies in Miami
A Miami ranking can't be built from a generic checklist. The cross-border-finance concentration, cruise-and-travel weight, Florida FTSA outbound exposure, and the Spanish-Portuguese-Creole multilingual base drive a Miami-specific methodology:
The top 10 BPO companies in Miami (2026)
An objective market roundup — including where we land.
Global Empire Corporation
United States | Founded 1998 | Best for: full-service, Miami-aligned BPO for cross-border financial services and fintech
A full-service American CX practice built for Miami's cross-border markets. Eastern-Time-aligned delivery for LatAm private-banking and financial-services accounts, layered with Florida FIPA-aligned data-security safeguards and FTSA-aware outbound discipline, plus multilingual coverage in Spanish, Brazilian Portuguese, and Haitian Creole.
- •FIPA-aligned data-security and breach handling
- •Eastern Time plus nearshore LatAm coverage
- •Cross-border private-banking and wealth CX
- •Series 6 / 7 / 63 licensed agent pools
- •Premium SLA (sub-30s answer, sub-4% abandon)
Why they stand out: The top pick for regulated cross-border financial services and Brickell-grade SLAs.
Intelemark
United States | Founded 1999 | Best for: B2B engagement for Miami fintech, trade, and LatAm-facing B2B
A respected consultative SDR model fit for fintech platforms, trade and logistics firms, real-estate developers, and B2B SaaS companies targeting Miami and Latin American decision-makers — with tight Salesforce, HubSpot, and Outreach integration.
- •B2B SDR programs for Miami fintech and trade
- •Brickell and Doral ABM campaigns
- •LatAm-facing and cross-border outreach
- •Compliance-aware B2B prospecting
Why they stand out: Premium B2B engagement tuned to Miami's cross-border and Latin American decision-makers.
Call Motivated Sellers
United States | Founded 2010 | Best for: outbound retention, win-back, and FTSA-compliant outreach
High-performance outbound calling for Miami consumer brands — insurance carriers, subscription DTC, real estate, and fintech challengers running churn-reduction programs — with strict federal, Florida, and internal DNC scrubbing.
- •Outbound retention and win-back
- •Florida + federal DNC scrubbing
- •FTSA prior-express-written-consent discipline
- •TCPA + Florida Telemarketing Act monitoring
Why they stand out: Outbound built for Florida's strict FTSA consent rules and heavy telemarketing-litigation environment.
Customer Communications CorpThat’s us
United States | Founded 1995 | Best for: omnichannel Miami support across voice, chat, SMS, email, and social
Full omnichannel customer support tuned to Miami consumers across voice, live chat, SMS, email, Instagram DM, and X — threaded into one conversation. Cost-effective Hialeah and Broward delivery keeps wage costs disciplined while preserving Eastern Time coverage and FIPA-aligned data controls, with Spanish, Brazilian Portuguese, and Haitian Creole depth built in.
- •Omnichannel CX for Miami finance, travel, and ecommerce
- •Hialeah / Broward cost-disciplined delivery
- •Unified agent view across every channel
- •Spanish + Portuguese + Haitian Creole multilingual support
- •FIPA-aligned data handling and FTSA-aware outbound
Why they stand out: Omnichannel CX with cost-disciplined South Florida delivery and a nearshore LatAm gateway — that's us.
Call Center Staffing
United States | Founded 2005 | Best for: rapid Miami agent staffing and surge deployment
Specialists in sourcing, vetting, and deploying agents fast — critical where a competitive Brickell labor market and Miami's bilingual and trilingual hiring demands make in-house recruiting slow and expensive.
- •Miami-Dade, Broward, and Palm Beach rapid recruitment
- •Spanish, Portuguese, and Haitian Creole placement
- •Bilingual and trilingual agent sourcing
- •FIPA + FTSA-trained agents
Why they stand out: The fastest path to Miami agent capacity — bilingual and cruise-season ready.
B2B Appointment Setting
United States | Founded 2002 | Best for: cost-effective B2B sales for Miami SMB and mid-market
An affordable alternative to building an in-house Brickell SDR team, meaningful given how quickly Miami SDR comp has climbed. American agents target Miami-area and LatAm buyers, qualify against ICP fit, and book meetings.
- •B2B SDR programs for Miami SMB and mid-market
- •Brickell and Doral ABM
- •TCPA + Florida FTSA compliance
- •Per-appointment outcome pricing
Why they stand out: Affordable B2B SDR outsourcing built for Miami's expensive in-house alternative.
Contact Center USA
United States | Founded 1999 | Best for: US-only, FIPA-aware CX for Miami financial services
A US-based call center delivering Eastern-Time voice, chat, email, SMS, and social CX for Brickell financial services, Miami fintech, Doral corporate accounts, and South Florida healthcare — with FIPA-aligned data safeguards, FTSA-aware outbound, and multilingual coverage across Spanish, Brazilian Portuguese, and Haitian Creole.
- •100% US-based agents
- •FIPA-aligned data-security safeguards
- •FTSA-aware outbound consent
- •SOC 2 Type II + PCI DSS + ISO 27001
- •Florida + federal DNC + Florida Telemarketing Act compliance
Why they stand out: A US-only partner with FIPA- and FTSA-aware controls across Miami programs.
Call Center Communications
United States | Founded 1988 | Best for: enterprise Miami CX with multi-site redundancy
Enterprise-scale delivery for Miami-headquartered cruise lines, banks, and consumer brands — with a Broward, Palm Beach, and broader-Florida footprint that satisfies business-continuity and hurricane-season disaster-recovery requirements.
- •Enterprise Miami CX with multi-site redundancy
- •Broward / Palm Beach / statewide Florida delivery
- •Hurricane-season business-continuity and DR alignment
- •Dedicated brand-aligned agent teams
Why they stand out: Enterprise Miami delivery with statewide redundancy built for hurricane-season continuity.
Business Process Outsourcing
United States | Founded 2006 | Best for: digital-first Miami fintech and DTC combining AI with US agents
A digital-first model pairing AI deflection (chatbots, intent classifiers, KB copilots) with US-based human agents for complex escalations, KYC follow-up, and disputes — well-suited to Miami fintech and cross-border commerce firms scaling support 5-10x without linear headcount.
- •AI deflection + US agent escalation
- •Bilingual AI and audit trail
- •Predictive churn analytics
- •Real-time CSAT, AHT, and FCR dashboards
Why they stand out: Digital-first Miami CX combining AI deflection with bilingual US escalation.
B2B Appointment Setting (Enterprise)
United States | Founded 2002 | Best for: enterprise Miami commerce and financial services BPO consolidation
Managed BPO services for Miami-headquartered enterprises consolidating sales ops, customer support, and back-office processing under a single onshore partner — with Florida-aware governance and Eastern Time QBR cadence.
- •Managed BPO for Miami enterprises
- •Sales ops + CX + back-office consolidation
- •FIPA- and FTSA-aligned vendor governance
- •Third-party risk management built in
Why they stand out: Enterprise Miami BPO consolidation with FIPA- and FTSA-aligned governance built in.
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Tell us about your Miami volume, channels, and compliance needs — we'll scope an omnichannel, FIPA-aligned team and a transparent quote.
Why Miami businesses run on BPO outsourcing
Miami hosts one of the largest cross-border financial-services concentrations in the country — Brickell's international private banks and wealth managers serve high-net-worth clients across Latin America, alongside a fast-growing 'Miami tech' and fintech scene fueled by relocated funds and founders. Layer in the world's three largest cruise companies — Carnival Corporation, Royal Caribbean Group, and Norwegian Cruise Line Holdings, all headquartered in the metro — plus airlines, hotels, luxury real estate, and the import/export trade that flows through PortMiami, and you have an economy that consumes enormous outsourced CX capacity across finance, travel, and commerce.
Miami travel, cruise, and DTC brands generate volumes that spike hard around cruise season, holiday travel, and hurricane-driven disruptions, while cross-border banking and real estate drive their own multilingual demand. The need for bilingual financial-services CX, 24/7 travel-and-cruise support, and LatAm-facing sales is structural, not cyclical.
The Miami call-center labor market
Miami agent wages run ~$16-$22/hr — well below the NYC and LA tiers — against a Florida minimum wage rising toward $15/hr by late 2026. The dominant pattern is hybrid: a small Brickell or Doral team for premium cross-border finance and corporate accounts, paired with cost-effective delivery in Hialeah, Fort Lauderdale, or West Palm Beach, which keeps work in-state and in Eastern Time while tapping one of the deepest bilingual labor pools in the US.
Miami compliance: FTSA, FIPA, and Florida telemarketing law
Florida Telephone Solicitation Act (FTSA). Florida's 2021 telemarketing statute — often called a 'mini-TCPA' — set off one of the largest consumer-litigation waves in the country. As enacted it required prior express written consent for automated or prerecorded sales calls and texts, restricted calling to between 8 a.m. and 8 p.m., capped callers at three calls on the same subject within 24 hours, and created a private right of action with statutory damages of roughly $500 per violation (up to $1,500 for willful conduct). A 2023 amendment (HB 761) narrowed the autodialer definition and added a text-message cure period, but outbound programs touching Florida numbers still carry elevated risk and need airtight, documented consent.
Florida Information Protection Act (FIPA, Fla. Stat. Section 501.171). FIPA requires reasonable safeguards for the personal information of Florida residents and breach notification to affected individuals — and, for larger breaches, the Florida Department of Legal Affairs — generally within 30 days. Florida's broader Digital Bill of Rights (2024) applies only to very large companies (roughly $1B+ in revenue), so for most CX data the governing framework is FIPA plus federal rules such as GLBA and HIPAA.
TCPA + Florida Do Not Call + Florida Telemarketing Act. On top of the FTSA, outbound programs must comply with the federal TCPA, the Florida Do Not Call list (the FDACS 'No Sales Solicitation Calls' program), and the Florida Telemarketing Act's licensing requirements. Top Miami BPOs scrub federal, state, internal, and reassigned-number databases before every campaign and preserve consent records for the full retention window.
Major Miami markets served
Downtown & Brickell: the cross-border finance core — international private banking and wealth management, highest wage premium. Doral: Latin American corporate HQs and 'Doralzuela' — deep Spanish-language talent. Coral Gables: multinational headquarters and professional services. Hialeah: cost-effective, Spanish-dominant labor for high-volume CX. Fort Lauderdale (Broward): travel, marine, and back-office delivery with added continuity coverage. West Palm Beach (Palm Beach): wealth management, real estate, and cost-disciplined CX.
Top Miami industries that hire BPOs
What to look for in a Miami BPO partner
The bottom line
Miami is the CX capital of the Americas — the bilingual gateway between the US and Latin America, the world's cruise capital, and a fast-growing cross-border finance and tech hub. The brands that win pick partners who arrive with FIPA-aligned data safeguards, FTSA-aware outbound discipline, Spanish, Portuguese, and Haitian Creole depth, and 24/7 travel-and-cruise SLAs already in place. For omnichannel Miami support — voice, chat, SMS, email, and social threaded into one conversation, delivered from cost-disciplined Hialeah and Broward with FIPA-aligned controls and a nearshore LatAm gateway — Customer Communications Corp is built for the brands that win Miami on CX.
Frequently asked questions
How much does Miami call center outsourcing cost in 2026?
Miami agent wages run ~$16-$22/hr — well below the NYC and LA tiers — against a Florida minimum wage that is scheduled to rise toward $15/hr by late 2026 under the state's 2020 constitutional amendment. Most brands blend a small Brickell or Doral team with lower-cost Hialeah, Fort Lauderdale, or West Palm Beach delivery. Per-contact pricing averages roughly $2.00-$4.25; dedicated-team pricing runs about $2,800-$5,500 per FTE/month for managed financial-services CX.
What is the Florida Telephone Solicitation Act (FTSA) and why does it matter?
The FTSA is Florida's strict 2021 telemarketing law, often called a 'mini-TCPA.' As originally enacted it required prior express written consent for automated or prerecorded sales calls and texts, restricted calling to between 8 a.m. and 8 p.m., limited callers to three calls on the same subject within a 24-hour period, and created a private right of action with statutory damages of roughly $500 per violation (up to $1,500 for willful violations). It triggered a major class-action litigation wave. A 2023 amendment (HB 761) narrowed the law — tightening the autodialer definition and adding a text-message cure period — but Florida outbound programs still carry elevated risk and need airtight, well-documented consent.
What is FIPA and how does it affect Miami call centers?
The Florida Information Protection Act (FIPA, Fla. Stat. Section 501.171) requires businesses to take reasonable measures to protect the personal information of Florida residents and to notify affected individuals — and, for larger breaches, the Florida Department of Legal Affairs — generally within 30 days of a breach. It is the primary state data-security and breach-notification framework Miami BPOs work under, layered over federal rules such as GLBA and HIPAA where applicable.
Does Florida have a comprehensive consumer privacy law like California's?
Florida enacted the Florida Digital Bill of Rights in 2024, but it applies only to very large companies — generally those with more than $1 billion in global revenue that meet additional thresholds. Most businesses fall outside it, so for typical CX data the governing framework is FIPA plus federal sectoral rules (GLBA, HIPAA) rather than a broad consumer-privacy statute.
Which Miami-area location is best for call center outsourcing?
Downtown and Brickell are the premium choice for cross-border banking, wealth management, and fintech accounts needing financial-district proximity. Doral anchors Latin American corporate HQs and offers deep Spanish-language talent, and Coral Gables suits multinational and professional-services work. Hialeah delivers cost-effective, Spanish-dominant labor, while Fort Lauderdale (Broward) and West Palm Beach (Palm Beach) extend capacity and business-continuity coverage across South Florida.
Do Miami BPOs offer multilingual call center services?
Yes. Miami-Dade is a majority-Hispanic metro, so Spanish is effectively table stakes rather than a premium add-on. The distinctive Miami stack adds Brazilian Portuguese and Haitian Creole, reflecting large Brazilian and Haitian communities. Bilingual and trilingual coverage is essential for LatAm-facing and cross-border portfolios; multilingual wages typically run 15-25% above English-only rates.