Social Media Services
Who Is Handling Your Customers Using Social Media When You Aren’t?
Customer Communications Corp. can handle your customers who are reaching out to your brand on social media at night, on weekends, on holidays, or 24/7. Our scalable, budget-wise, customized solutions will ensure no one is left waiting to hear from you.
Our skilled home-based agents team will work seamlessly as a complement to your marketing team to ensure all customer communications are on-brand, on-point, and on-time during and after business hours to serve customers in the global community. Customer Communications Corp. has agents that can hit the road running and launch a social media monitoring and management process for you today.
Creating and maintaining an engaged social media audience takes professionally created strategies and management infrastructures. It often takes time to train employees to be proficient – and stay proficient- in today’s social media strategies.
Save Time and Launch today
Social media is a 24/7 world – and it takes 24/7 management to get the most out of your social media presence. Filtering the relevant messages to your brand and responding in a timely fashion is critical for your online reputation.
Our social media team provides scalable, budget-wise, customized solutions to your customer care needs in the 24/7 landscape of social media.
Together with your marketing, communications and public relations team, Customer Communications Corp. will create the smartest strategies so you can finally strategically and cost-efficiently:
- Monitor your brand
- Respond to social media posts
- Create social media posts
- Gather social media analytics
- Escalate potential of crisis
- Respond to customer public and private inquiries
Scalable Social Media Customer Service You Need 24/7
Talk to us today about creating a customized approach to social media customer care today. We will meet with you to discuss your needs and create a plan to help you:
- Create a social media strategy
- Create a social media plan
- Create social media profiles
- Help launch your social media digital ads using our digital marketing team
- Monitor and respond to your social media customer inquiries
- Post and/or schedule social media posts according to your needs
- Report analytics to show you how well your social media plan is working
- Monitor your competitors’ social media accounts
- Create escalations processes for outstanding service when it is most critical
Whether your brand requires an enterprise or mid-market solution we will work with your team to find the right plan, platforms and staffing to efficiently handle your social media needs. In addition, because we will work closely with your brand, we will consult with you to determine which social media and online communities to monitor for mentions.
- Answer customer inquiries 24/7 in multiple languages
- Social media customer service
- Engagement, ROI metrics and tracking
- Digital ad tracking
- Integration and escalations to our current internal teams
- Review management services on demand
- Social media risk management
- Social presence / social listening
Customer Communications Corp Unravels the Mysteries of Social Media for your Business
Our Social Media Brand Care Specialists will help you determine which platforms your company should be on, help you create your accounts, launch them, and grow them. Our best practices will lead and mentor your company to become a social media powerhouse leading to increased business, improved processes, and outstanding customer service.
Customer Communications Corp. saves you time and money and frustration by providing agents who are highly skilled in all aspects of social media communications and customer service. This combination of skills is not easy to come by and often takes companies months if not years to train employees to handle the tasks at hand. Let Customer Communications Corp. provide the personnel you need when you need it.
We are ready to talk to you!
Contact our team to find out how we can customize a social media solution for you today.