Our team of Customer Communications Corp. agents recruits skilled professionals with experience in different industries to work with us. The agents are trained in to understand our clients products, services, and brands, and pass internal testing and measurements. We then match the right agents to the right clients to ensure the best fit for our customers.
Our home agents are provided with all the software and technology they need to work with our customers. They are also trained in our policies and procedures to ensure they understand and carry through with our expectations of work ethics, adherence to guidelines and customer care policies.
When an agent needs training on a customer’s brand, products and services, Customer Communications Corp. will work with the customer to create a training process for our agents so all details are passed on, and key performance indicators (KPI’s) can be met.