Customer Communications Corp. offers more than call center services. Our home-based agents represent
your brand across all channels, promoting brand loyalty and increasing your revenue.
Your business interacts with customers across numerous communication channels. Our business process outsourcing and contact center outsourcing solutions help you enhance your customer experience with your brand while delivering value added brand care to ensure your customers are satisfied – where ever they are. Our home based agents are trained and proficient in:
Customer Communications Corp. is an industry leader in client-centric services, because of our corporate culture, quality of our execution and results, and our flexibility and competitive pricing.
Customer Communications Corp. has home-based agents that can offer support in several languages to ensure that all of your customers can interact comfortably in their own language with our friendly, knowledgeable representatives.
We provide complete customer care for your callers, using our extensive product knowledge to help them select and purchase the right products in a secure transaction. We answer their questions, process their returns and exchanges, and solve problems of every kind. And we do it all while delivering a friendly and positive customer experience that reinforces and differentiates your brand.
Who is handling your customer support at the end of the day or when you’re not looking? Customer Communications Corp. friendly agents offer 24/7 support, capturing every new interaction with customers on social media. From chat sessions for people who visit your website to social media customer support, managing both public and private messaging, we are fast to respond to queries with personal assistance. Our agents can even manage more than one client at a time, reducing your costs further, without sacrificing the quality of the customer experience.
The Customer Communications Corp. team is able to handle any email volume, from a big sale or unexpected website issues to general inquiries and feedback. Trained in your products and services, client policies, order status, or any other query your customers may have, our agents are able to respond quickly and effectively.
With our Click-To-Call service, your customers will have the convenience of entering their phone number so we can call them back. No more hang-ups and long hold times to complain about on social media. Now your customers can know they will be taken care of quickly. Improving your customer service is what we’re all about.
Take a look at our suite of solutions and talk to us about your needs. We would love to meet with you and discuss
particular needs, and help you design a customized approach to reaching your goals.