Quality Assurance

Quality Assurance in Every Process

Quality assurance is more than just monitoring and listening, it is about having the very best agents on the phone who know your products and services as well as you do and have mastered quality guidelines demanded by their project. Our agents’ progress is measured using internal metrics to ensure that our agent continues to grow within the vertical and provides you with the outstanding service you have come to expect from us.

A positive experience with your brand means an increase in business and repeat business.

Whether we are answering a product question, taking an order, processing a return or exchange, or solving a problem of any kind, we always make sure your customers feel respected, serviced and cared for, and that we meet or exceed their expectations for the interaction each and every time.

If your company does not have a customer care process in place, now is the time to reach out to Customer Communications Corp. so our team of experts can help create the best strategy for your needs.

Brand Care in Today’s Customer-centric Environment

Customers have power – the power to make or make your brand just by sharing their experience with thousands of potential customers. Social media influencers and loyal brand advocates are well known to help companies see amazing spikes in sales and engagement because of these high-profile individuals with their finger on the pulse of today’s buying culture.

The Customer Communications Corp. agents take care of your brand image and represent your company to your customers. They immerse themselves in your brand guidelines, gain hands-on knowledge by using your products so they can speak to the customers from an authentic point of experience and truth, and provide friendly and relatable service each and every time.

Analytics and Reporting Accuracy

We understand that hiring work from home agents may seem like “out of site is out of mind” thinking, but our clients know how our team is performing each and every day. Our implementation team will work with you to specify business objectives, quality metrics, key performance indicators (KPI’s) and more. Our web-based reporting measures any aspect of our service you want to monitor including:

Customers wait time
Average call length
Abandonment rate
Conversion rates
and more.

Today is the day to start improving your customer care. Call us today and let’s get started.

Get in Touch

Over 10,000 agents are ready to support your customers’ needs right now, let’s talk!