Expert Support Across Industries
Customer Communications Corp. can support your customers in every industry, including but not limited to:
Ecommerce
- Customer acquisition
- Order Placement & Processing
- Query management
- Web design and digital ad campaigns
- SEO & Social Media
- Sales, Refunds and customer maintenance
- Shipping
Airlines
- Crisis management
- Customer care
- Mobile check-ins
- VRU
- Claims and refunds
- Technical support
- Reservation systems
Automotive
- Reach more potential customers
- Connect customers to dealers and OEMs
- Answer customer queries quickly
- Target outbound messaging campaigns
Energy and Utilities
- Manage spikes in customer demands
- Credit management including collections and payment arrangements
- Customer management including fee reversals, balance inquiries and billing inquiries
- Customer acquisition including connection processing and insurance referrals
Travel and Hospitality
- Reservations
- Lead generation
- Social media moderation of your brand
- Customer retention and win-back
- Loyalty and reward program management
- Digital and traditional marketing
- Sales and lead generation
Cable and Media
- Billing and collection support
- Sales
- Customer care
- Cable and equipment trouble shooting
- Back office functions
- HSD Tier 1, Tier 2, Tier3 technical support
Government Services
- Social messaging
- Email campaigns
- Inbound and outbound survey support
- National emergency alerts
Technology
- 24/7 technical support
- Customer helpdesk
- Upsell and cross-sell services
Telecommunications
- Billing support
- Customer care
- Collections
- Pre- and post-sales support
- Equipment troubleshooting and repair
Banking and Financial Services
- Customer care
- Account activations
- Product sales
- Upsell and cross-sell
- Multilingual support
Healthcare
- Boost your healthcare customer support
- Adapt and scale to the critical spikes in demand for fast responses
- Improve your patient experience
- Provide accurate communication services to your patients
Insurance
- Inbound and outbound insurance sales
- Cross-sell and upsell insurance features
- Warranty and insurance policy inquiries
- Automated claims submissions
Retail
- Increase your order taking 24/7
- Process refunds and returns quickly
- Settle customer disputes
- Improve customer retention
- Upsell and cross-sell
Disaster and Emergency Call Centers
- Provide critical information during any crisis including Covid-19
- Scale your disaster hotline and emergency support fast
- Weather and natural disaster call center hotlines
- 24/7 inbound emergency and disaster call centers
- Emergency outbound notifications
Finally, a solution for companies like yours with industry-specific customer care needs. Identifying the need is the first step.
Contacting Customer Communications Corp. today is the next step in creating a process to suit your specific customer service needs today. Let’s get started.
Contacting Customer Communications Corp. today is the next step in creating a process to suit your specific customer service needs today. Let’s get started.